Legal Documents
Transparency is fundamental to the service we provide. Please review our privacy practices and the terms that govern our transfer services across Ibiza.
At ONPoint Ibiza Transfers, we are firmly committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and all applicable European data protection legislation.
This Privacy Policy outlines what information we collect, how we use it, whom we share it with, and the rights you hold over your personal data. By using our services, you acknowledge the practices described in this document.
We collect only the information necessary to fulfil your booking and deliver a premium transfer experience. This includes:
Your personal data is processed exclusively to provide and improve our transfer services. Specifically, we use your information to:
Our Commitment We will never sell, rent, or share your personal data with third parties for marketing purposes. Your information is used solely to serve you.
To deliver a seamless and secure experience, we integrate with the following trusted third-party services:
Used for secure payment processing. All transactions are encrypted and PCI-DSS compliant. We do not store your credit card details on our servers at any time.
Google Maps is used for optimal route planning and accurate ETAs. Google Calendar integration helps us manage scheduling efficiently to ensure your driver is always on time.
Our secure, European-hosted database solution for managing bookings. All data is stored within EU jurisdiction in full compliance with GDPR requirements.
Your personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and regulatory obligations.
Once the retention period expires and there is no ongoing legal basis for processing, your data is securely and permanently deleted from all our systems.
Under GDPR, you have the following rights concerning your personal data:
Exercise Your Rights To make a request regarding your personal data, please contact us at contact@onpointibiza.com. We will respond within 30 days as required by law.
All bookings with ONPoint Ibiza Transfers are confirmed upon successful payment via Stripe or upon explicit agreement arranged via WhatsApp. A booking is not guaranteed until confirmation is received.
By completing a booking, you agree to the terms outlined in this document and acknowledge the cancellation policy, waiting time guidelines, and vehicle rules described below.
We understand that plans change. Our cancellation policy is designed to be fair to both our clients and our drivers:
100%
Full refund for cancellations made at least 24 hours before the scheduled pickup
0%
No refund for cancellations within 24 hours of pickup or for no-shows
We provide complimentary waiting time to account for luggage collection, customs, and any unexpected delays. The following allowances apply:
Airport Pickups
60
Minutes
Free waiting time after the flight has landed. We track your flight in real-time.
Villas · Clubs · Hotels
15
Minutes
Free waiting time from the scheduled pickup. Additional time charged at standard rates.
Any waiting time beyond the complimentary period will be charged at our standard hourly rates. Your driver will attempt to reach you via phone before any additional charges are applied.
To maintain the highest standard for all our clients, we ask that passengers observe the following rules while in our vehicles:
Valeting Fee A minimum valeting fee will be charged if the vehicle is soiled or damaged by the client or their party during the transfer.
ONPoint Ibiza Transfers strives to provide punctual, reliable service at all times. However, we cannot be held liable for delays or service disruptions caused by circumstances beyond our reasonable control, including but not limited to:
In such events, we will make every reasonable effort to communicate delays promptly and to minimise any inconvenience to our clients.